Black Box Thinking

Failures, mistakes and problems are part of every contractor’s business.

D. Brown Management Profile Picture
Share

They are part of everyone’s day.  What separates out high-performing teams is a relentless focus on learning from these problems then creating systems and training to mitigate them in the future.  

Talent Development Tools: Root Cause Analysis and Improvements. Quote: Ego is about who's right. Truth is about what's right. Mike Maples Jr. Book: Black Box Thinking by Matthew Syed.

Low-performers look for “Who” did something wrong.

Low-performers put quick fixes in place and move on.

Low-performers avoid talking about failures, problems and mistakes openly.  


High-performers view every failure, problem or mistake as an opportunity to learn. 

High-performers ask lots of questions to identify the root cause of what happened.

High-performers then make plans to adjust for the next cycle.  

High-performers raise up the whole team by creating new standards, processes and training when they find a better way.  


Black Box Thinking was recommended to me by Sujata Bhide and dives much deeper into this topic.  

We spend a lot of time with our clients helping their teams develop great skills at Root Cause Analysis + Improvements.  Never easy; always worth it.  

Learn more




Progressive Levels of Business Development
The most important first step for a contractor is to find a customer who will pay for a project. With continued growth, the process of business development becomes progressively more complex including how it is integrated with strategy and operations.
Michael Jordan and Failure
When it comes to our personal learning and coaching others, it is critical to stay in the “Learning Zone” as much as possible. Maximum benefit comes from pushing the outer limits of the learning zone into the panic zone where you will fail.
Cascading Goal Setting and Management (Objectives and Key Results - OKRs)
Successful outcomes start with shared goals integrated across all parts of the business — including multi-company project teams. Management ensures those goals are regularly reviewed and adjusted to stay on track.