Black Box Thinking

Failures, mistakes and problems are part of every contractor’s business.

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They are part of everyone’s day.  What separates out high-performing teams is a relentless focus on learning from these problems then creating systems and training to mitigate them in the future.  

Talent Development Tools: Root Cause Analysis and Improvements. Quote: Ego is about who's right. Truth is about what's right. Mike Maples Jr. Book: Black Box Thinking by Matthew Syed.

Low-performers look for “Who” did something wrong.

Low-performers put quick fixes in place and move on.

Low-performers avoid talking about failures, problems and mistakes openly.  


High-performers view every failure, problem or mistake as an opportunity to learn. 

High-performers ask lots of questions to identify the root cause of what happened.

High-performers then make plans to adjust for the next cycle.  

High-performers raise up the whole team by creating new standards, processes and training when they find a better way.  


Black Box Thinking was recommended to me by Sujata Bhide and dives much deeper into this topic.  

We spend a lot of time with our clients helping their teams develop great skills at Root Cause Analysis + Improvements.  Never easy; always worth it.  

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Production Tracking - Building Talent Faster
In 2018 a contractor’s primary growth constraint is available talent. At the craft and field supervision level there are plenty of people available; the constraint is about attracting them to the industry and training them.
Strategic Market Experiments
A growing contractor must systematically allocate 10-20% of their resources, including talent and capital to Strategic Market Experiments that have a probability of growing into a major market and becoming a "Strategic Choice."
The Contractor Scoreboard - A Contractor Must Do 3 Things
This outcome-based scoreboard keeps everyone focused on what matters. Avoid metric overload and diffusion of resources. All other metrics throughout all levels of the organization fall into a hierarchy below these with priorities changing over time.