Cash Flow Tip 4 - Delighting Your Customers

All other things being equal your cash flow will be better if your customer is delighted with the work you have done.

D. Brown Management Profile Picture
Share
Cash Flow: Tip 4 Delight Your Customers - Direct and Indirect

Consistently delighted customers are more likely to:

  • Approve your scope and contract terms
  • Approve your Schedule-of-Values (SOV)
  • Approve your progress billings
  • Proactively communicate with you and help you solve any problems with your billings
  • Bend the “Rules” to help get you paid


Unhappy customers will tend to do the opposite.  They will tend to focus on doing the bare minimum to meet their contractual obligations and internal policies.    

While it is easy to narrowly define the “Customer” it will accelerate your cash flow significantly if you broaden your definition.  There are dozens of people on every project that have some hand large and small in getting you paid. Don’t overlook everyone from inspectors who might be reviewing your construction progress to accounts payable who is ensuring your compliance documentation is all in order.


Cash Flow Tip 4 - Delighting Your Customers
Great cash flow is a key driver of valuation and successful successions. Running out of cash is is the #1 reason contractors fail. Improving cash flow improves your Return on Equity. Protect yourself and never let cash flow be the limitation to your profitable growth....

Cash Flow Tip 4 - Delighting Your Customers
Great cash flow is a key driver of valuation and successful successions. Running out of cash is is the #1 reason contractors fail. Improving cash flow improves your Return on Equity. Protect yourself and never let cash flow be the limitation to your profitable growth....

Roles of Investment Bankers and Business Brokers
Investment bankers can play a critical role, especially if the exit strategy is selling to a strategic buyer or merger with another contractor.
Problem Solving Capabilities: From 3 Months to 3 Minutes
The first step of solving a problem is identification of the root-cause(s). That capability ranges from taking 3 months to 3 minutes. Understanding these ranges is the foundation of organizational structure, development, and succession readiness.
Foundations for Growth (Life, Career, and Construction)
A calm mind, focused thinking, and deliberate action forms the strongest and most resilient foundation you can have in your life, career, and construction. Achieving this for yourself requires constant work and is a lifelong process.