4P Troubleshooting Undesirable Outcomes

When you are not getting the results you expect, start your troubleshooting process by looking at the People, Principles, Process, and Practice.

D. Brown Management Profile Picture
Share

Question first whether the Expected Outcomes qualify as S.M.A.R.T. and especially if they are still the most relevant at this point in your growth cycle.  

Leadership Tools: 4Ps of Troubleshooting Undesirable Outcomes.
  • Principles: “As to methods, there may be a million and then some, but principles are few. The man who grasps principles can successfully select his own methods. The man who tries methods, ignoring principles, is sure to have trouble.” - Harrington Emerson  

  • Process: Do the processes, tools, and training support the strategies and principles, while leading toward the expected outcomes with minimal waste? Will they yield consistent outcomes without over-burdening the team? 
     
  • Practice: Are the processes, including each step and hand-offs, practiced deliberately with feedback for each cycle to ensure consistent outcomes?   

As you are troubleshooting, ask yourself constantly whether the problem is about knowing or doing, while reconciling and aligning what is in your control.




6 Common Exit Strategies for Contractors
Contracting is a capital-intensive and risky business. The construction business is also amazing, with the owners making a good return on their capital.
Recap of the 4 Myths, 18 Tips, 5Cs, and 4 Metrics of Cash Flow
Cash flow is critical for the sustainable growth of a construction contractor and one of their key scoreboard metrics. Here's a recap of the 4 Myths, 18 Tips, 5Cs of Credit, and the 4 Metrics & Trends of Cash Flow.
Jack Welch - Short and Long Term
We exist to help contractors build stronger businesses for the next generation. That is not only our mission at D. Brown Management but should also be the mission of EVERY leader within a construction business.