Cash Flow - 18 Tips to Improve Cash Flow Scoreboard
Great cash flow is a key driver of valuation and successful successions. Running out of cash is is the #1 reason contractors fail. Improving cash flow improves your Return on Equity. Protect yourself and never let cash flow be the limitation to your profitable growth....

Measuring Customer Satisfaction - Net Promoter Score
One method of measuring customer satisfaction is the Net Promoter Score / System (NPS), which is a simple but rigorous survey methodology.
Incentive Compensation for Contractors - Alignment
One of the most challenging aspects of incentive programs is communicating demonstrated success in such a way that every functional group believes they have direct impact on their incentive outcome and that it is fairly applied across all stakeholders.
Structure, Decision Rights, and Information Systems
Alignment of strategy, management structure, decision rights, and information systems creates consistently good outcomes for growing contractors and faster development of talent.